Dyson's Customer Support: Another Reason to Buy

We bought a Dyson back in February. Yes, we bit the bullet and paid that much for a vacuum cleaner. We got the DC15 "The Ball" (the yellow one). I was thrilled with the manueverability of this thing. Even on my bad Fibro-days, I can still get this thing around furniture and corners.

One thing few people consider when vacuum shopping is the noise. I'm hard of hearing and I find most vacuum cleaners annoying. This one? Not at all. Even the ferrets aren't bothered by it. A couple of them like to war dance with it and threaten to attack it, but instead of watching the furbabies flee, they actually come out of the woodwork to investigate it!

I've had it for a while now. Why the fuss today? It seems there might be a short in the connection to the beater-bar. I've done all the regular checking I can and I don't see any problems. So, I called the company. I've never had a company treat me so nicely before. I'm serious. The gentleman I spoke to (why didn't I write his name down?!) was so kind. He was suprised to hear a DC15 was having a problem, but was immediately supportive in wanting to "get this fixed" for me. We covered the possible solutions (either ship it to their NY repair center or I drive it up to my Mom's to get it repaired). We chatted about the reasons we're both thrilled to be owners and the "tests" we've put our machines through.

I suggested they add a "For A Friend" card to make it easier for new owners to share the good news about Dyson. He liked that idea and I could hear his keyboard clicking away. *grin*

In the end, he said I'd been so nice and so understanding about problems cropping up and all that he was going to send me an accessory! How nice is that?

Any other Dyson owners out there? Chime in with a comment. What's your favorite part of owning a Dyson?

That's all for now.